Reservation Procedures on Airbnb

UNTIL FURTHER NOTICE, PLEASE NOTE: Airbnb prohibits the use of attachments for sending Check-in/Check-out instructions. RedAwning must receive important information intended for guest use (such as check-in instructions, or other accessibility information) in an acceptable format for delivery (i.e. an editable document that can be placed in the body of an email).

Acceptance

All bookings MUST be accepted. If you cancel a booking, you are immediately at risk of having your account shut down.

Calendars

Calendars MUST be kept up to date, including minstay, CHI/CO and pricing.

Cancellation by owner/manager

Cancellation for ANY reason is not permitted. A single cancellation will result in removal of all your listings from Airbnb.

Cancellation by guest

All Airbnb bookings are covered by the “Extenuating Circumstances Clause” and can be cancelled at any time for full guest refund by Airbnb for any of the reasons below, without warning.

Valid extenuating circumstances include:

• Unexpected death or serious illness of a host, guest or immediate family member
• Serious injury that directly restricts a guest’s ability to travel or a host’s ability to host
• Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
• Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
• Endemic disease declared by a credible national or international authority (such as the US Center for Disease Control or the World Health Organization)
• Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely
• Government-mandated obligations issued after the time of booking (ex: jury duty)

Airbnb guest cancellation policies are heavily weighted towards the guest in all cases. In certain circumstances they will even go outside the Extenuating Circumstances Clause if they find it warranted.

What does this mean for you?

We have to refund the guest in all circumstances. You will not be paid for this booking.

Airbnb is the Merchant of Record

RedAwning does not have credit card details for bookings that come through this channel.

Airbnb collects fees

RedAwning does not see or collect this fee. In the event that you cancel a booking on a guest and cannot provide alternatives, RedAwning may refund this via check to the guest, and may invoice you for this fee.

Email Addresses

Airbnb sends masked emails for guests booking on this channel and all communication will flow directly to the guest via this address via the extranet. The email address will look something like: b80yckpk1k8ayz8@guest.Airbnb.com

Payments

Airbnb does not permit any payments to be collected outside the Airbnb dashboard. This includes, but is not limited to: pet fees, resort fees, travel insurance, etc.