We are thrilled that you have chosen to give us your business. The RedAwning Network affords you remarkable marketing power and we look forward to being a partner in your success.
One of the most important elements in your success is our partnership with the channels. Our relationship with them is paramount to successful listings and seamless bookings. For this reason, we want to be sure you are aware of the unique requirements and opportunities with each channel, and we rely on you to follow all the requirements and policies of each of our partner channels at all times.
RedAwning is now your reservation representative and the merchant of record for all bookings. As your marketing and reservation service, we’re here to make sure we get you the most bookings and revenue with the least amount of work.
We will protect you from declined credit card bookings and handle all payment processing. For this reason, all questions and issues regarding pricing from either guests or channels should be referred back to RedAwning for answers.
RedAwning’s Guest Services team or Account Management team would be happy to meet with you to go over any higher-level questions you have regarding RedAwning's reservation service.
Many property owners still have the expectation that they will receive inquiries and many judge their "success" on the number of inquiries they receive. You are now in an instant booking environment on all channels, so you will only receive completed bookings.
Make sure you cover questions often asked by inquiries in your description. Concise and full descriptions will help your conversion rate.
The damage waiver is there to protect you from accidental damages caused by your guests. You can review the damage claims process here: https://www.redawning.com/content/redawning-accidental-damage-claims-process
Please take the time to go through each channel on the menu above to see what to expect when getting reservations on each channel. Each platform has it's own peculiarities you should be familiar with to ensure a smooth booking process for all and the best results for you.