Welcome Partner

What does it mean to be our partner?

We are thrilled that you have chosen to give us your business. The RedAwning Network affords you remarkable marketing power and we look forward to being a partner in your success.

One of the most important elements in your success is our partnership with the channels. Our relationship with them is paramount to successful listings and seamless bookings. For this reason, we want to be sure you are aware of the unique requirements and opportunities with each channel, and we rely on you to follow all the requirements and policies of each of our partner channels at all times.

The Partner Pledge

1. RedAwning will market and support your reservations with full-service on every channel where you are distributed, and in turn, you will honor every booking we bring you. All distribution channels require 100% acceptance or the listing's quality score is penalized, in addition to the fact that the channels require guest relocation to be carried out by RedAwning, with your help.
2. You will strive to keep excellent guest satisfaction scores, and have 100% acceptance of bookings with 100% accurate calendars and rates at all times. Managers and owners that are not able to accept 100% of bookings are not a good fit for most distribution channels and will need to be paused or removed from channel distribution.
3. Our mutual goal is to provide a 100% transparent, consistent and trusted booking experience, 100% of the time. The ultimate factor in our mutual success is providing a booking experience that is 100% seamless for the customer.

We are your merchant of record

RedAwning is now your reservation representative and the merchant of record for all bookings. As your marketing and reservation service, we’re here to make sure we get you the most bookings and revenue with the least amount of work.

We will protect you from declined credit card bookings and handle all payment processing. For this reason, all questions and issues regarding pricing from either guests or channels should be referred back to RedAwning for answers.

RedAwning’s Guest Services team or Account Management team would be happy to meet with you to go over any higher-level questions you have regarding RedAwning's reservation service.

No inquiries -- from now on, only completed bookings.

Many property owners still have the expectation that they will receive inquiries and many judge their "success" on the number of inquiries they receive. You are now in an instant booking environment on all channels, so you will only receive completed bookings.

Make sure you cover questions often asked by inquiries in your description. Concise and full descriptions will help your conversion rate.

We provide a $3000 damage waiver for your protection

The damage waiver is there to protect you from accidental damages caused by your guests. You can review the damage claims process here: https://www.redawning.com/content/redawning-accidental-damage-claims-process

Know your channel by channel requirements and reservation quirks

Please take the time to go through each channel on the menu above to see what to expect when getting reservations on each channel. Each platform has it's own peculiarities you should be familiar with to ensure a smooth booking process for all and the best results for you.